We aim to dispatch your order within 1-2 working days. We dispatch our orders Monday - Friday, during business hours.
Please contact us via our contact page if you require anything urgently, and we will do our best to help.
We care about reducing our environmental footprint when it comes to our packaging choices while simultaneously making sure that your goods are securely packaged ensuring that they arrive safely. We have chosen packaging materials that are paper based and contain a recycled content of up to 100%. We avoid the use of plastic wrap.
We are very experienced in packing and sending ceramics if however, your item arrives damaged please email us here as soon possible so we can make things right.
We have a flat rate fee of $10 nationwide.
We send our items with CourierPost. All of our packages are tracked and we will email your tracking number once your order has been dispatched.
Items are shipped to a physical address only, we cannot ship to PO Boxes.
Please contact us so that we can give you a custom quote for shipping. We ship internationally with New Zealand Post.
Please be aware that you are liable for any customs or import duties (ie VAT) that may be levied in your country. Please refer to your countries customs service website for more information.